Frequently Asked Questions
Find answers about our solid wood furniture materials, customization, quality, maintenance and after-sales service.
What materials are your furniture made of? Are they eco-friendly?
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We use selected solid wood including American White Oak, Red Oak, New Zealand Pine, Russian Scots Pine and Elm, as well as eco-friendly panels. Our materials meet environmental standards, ensuring safe and healthy furniture for your home.
Can furniture sizes, colors and designs be customized?
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Yes. We support customized sizes, colors, finishes and designs according to your home layout and project requirements.
Will solid wood furniture crack or deform?
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Our wood materials are professionally dried and moisture-controlled. Under normal indoor conditions, the furniture maintains excellent stability and durability.
How should I maintain and clean the furniture?
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Daily cleaning only requires a dry or slightly damp cloth. Avoid direct sunlight and heavy impacts. Regular waxing can help maintain the natural beauty of solid wood furniture.
Can I check samples before placing an order?
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Yes. We provide physical samples for customers to check product quality. Customized products will be confirmed before production to ensure customer satisfaction.
What warranty service do you provide?
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We provide 5-year warranty for furniture frames and 3-year warranty for hardware accessories. Free repair service is available for quality issues not caused by human factors.
Do you offer discounts for bulk orders?
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Yes. We provide factory direct prices and special offers for whole-house furniture solutions and bulk purchases.
Will new furniture have any odor?
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New furniture may have a natural wood or packaging smell after unpacking, which is normal. Keep the room ventilated or place activated charcoal inside cabinets. The smell usually disappears naturally within 1-2 weeks.
Can bookshelf shelves support heavy books?
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Yes. Our bookshelves use thickened panels and reinforced structures. They can safely hold books and decorations. For extra-heavy collections, we can customize additional supports for stronger stability.
Do your bookcases have glass doors? Are they easy to clean?
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We offer fully enclosed, semi-open and glass door designs. Glass doors provide excellent dust protection while displaying books and collections beautifully. Cleaning is simple with standard glass cleaner.